Last updated: March 6, 2025
Loqet Shield ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent security platform for Slack workspaces. By using our service, you agree to the collection and use of information in accordance with this policy.
We collect the following types of information to provide and improve our services:
When you sign up, we collect your email address and name through Clerk authentication. This is necessary to create and manage your account.
We collect workspace ID, team name, and member count to identify your workspace and provide accurate scanning results.
During scans, we discover app names, permissions, OAuth scopes, and integration metadata. This is the core data needed for security analysis.
We store the results of our security scans, including identified risks, severity scores, and recommended remediation actions.
Payment processing is handled by Lemon Squeezy. We receive subscription status and billing history but do NOT store credit card numbers.
We collect anonymous usage data including page views and feature usage to improve our platform. This data is aggregated and cannot identify individual users.
Important: We do NOT collect or store Slack message content, file uploads, direct messages, or any user-generated content from your workspace.
We use the collected information for the following purposes:
We implement industry-leading security measures to protect your data:
PostgreSQL with AES-256 encryption at rest
TLS 1.2+ for all data in transit
Certified infrastructure and processes
Security audits and penetration testing
We NEVER store Slack message content
We NEVER use your data to train models
Depending on your location, you have the following rights regarding your personal data:
Request a copy of all data we hold about you
Update or correct inaccurate information
Request complete account and data deletion
Export your data in a machine-readable format
Opt-out of non-essential data processing
Limit how we process your data
To exercise any of these rights, please contact us at privacy@loqetlabs.com. We will respond within 30 days.
We retain your data according to the following schedule:
Our servers are located in the United States (AWS us-east-1). If you are accessing our service from outside the US, your data will be transferred to and processed in the United States.
For EU customers, we ensure adequate protection through:
Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@loqetlabs.com.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Your continued use of the service after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: